Tuesday, May 5, 2009

Herb Kelleher Quotes - Famous-Entrepreneurs - Herb Kelleher

Herb Kelleher Quotes - Famous-Entrepreneurs - Herb Kelleher: "We have a People Dept. That’s what it deals with, so don’t call it Human Resources – that sounds like something from a Stalin five-year plan. You know, how much coal you can mine. We say everybody is a leader, no matter what your job is. We want you to focus on customer service - and not just to the outside world - customer service to the inside world. If [employees] pollute our other people internally and they in turn savage the people who are doing the work outside, the whole company has just rotted."

How many other HR departments out there act this way? A "People Dept." Because it's not about resources. Those are the things that Operations and Engineerning and IT go out and buy. People don't depreciate. Not if they're treated right anyway. Train them, encourage them, give them the ability to grow and enhance themselves, and they will alway appreciate. They will just get better over time.

It's all about service today. What kind of service do you provide?

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